Shipping policy

Processing Time
All orders are processed within 1–5 working days, depending on whether the item is ready-to-ship or made-to-order.
Made-to-order items require additional time to prepare before dispatch. We always aim to dispatch orders as quickly as possible.
You will receive a confirmation email once your order has been dispatched.

Delivery Times (UK)
Standard UK Delivery: 2–5 working days
Express / Next Day Delivery (where selected at checkout): 1–3 working days

Express delivery is a paid upgrade and must be selected at checkout where available. Delivery times are estimates and may vary depending on the courier service.

International Delivery
International delivery typically takes 7–14+ working days, depending on the destination.

Delivery times may be affected by customs processing and local postal services, which are outside our control.

Shipping Service
We use trusted third-party courier services to ensure all orders are delivered safely and with tracking where available.

Shipping Costs
Shipping costs are calculated at checkout and depend on the delivery option selected.

Order Tracking
If tracking is available for your order, you will receive tracking details by email once your order has been dispatched.

Incorrect Address
Please ensure all delivery details are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you notice an error after placing your order, please contact us immediately via email : londonhomescents@gmail.com 

Lost or Delayed Parcels
Once your order has been dispatched, it is in the care of the courier. If your parcel is delayed or appears to be lost, please contact us and we will assist in resolving the issue.

Contact
If you have any questions about shipping, please contact us at:

londonhomescents@gmail.com